Irma Arias

Irma Arias

BPO Director

Bio

Professional Experience

Bachelor's degree in Administration, specializing in Human Resources, with a postgraduate degree in Human Resources Management. Over 30 years of solid experience in Strategic Personnel Management and Payroll.

Specialist in salary package design, budgeting, and process optimization (job descriptions and manuals). Expert knowledge of the Organic Law on Labor, Workers, and Workers (LOTTT), Social Security, and the application of Collective Agreements, ensuring strict regulatory compliance in all labor matters.

Most relevant activities

  • Supervision and strategic leadership of the payroll BPO operation, ensuring efficient processing and strict legal compliance with taxes and labor contributions.
  • Ensuring regulatory compliance through the correct interpretation and application of the LOTTT, Social Security, and Collective Agreements, mitigating risks for clients.
  • Responsible for providing timely, high-quality customer service, ensuring the successful execution of new requirements and implementation projects.
  • Implementation of efficient processes for preparing and controlling budgets and salary packages.